You can pay via Sofort Banking, iDeal, credit card, Paypal, Bancontact and Klarna.
Ordering and payment
+ Which payment methods can I use?
+ I have changed my mind, can you cancel my order?
We cannot change the details of your order once it’s been made since we process and pack your order as fast as possible. You can give the jeans a try and if they don’t fit, send them to us for an exchange or refund. If you live in the free shipping zone (Netherlands, Belgium, Germany, United Kingdom, France, Denmark, Austria and Luxembourg), you can return your jeans for free. If you live outside the free shipping zone, you only have to pay for the return shipment, we will cover the shipping costs of sending the new pair of jeans to you.
+ I have entered a wrong address, can you change this for me?
Unfortunately, we cannot change the details of your order once it’s been made, since we process and pack your order as fast as possible. Once the package has been returned to us, you will be refunded and you can place a new order.
+ The jeans I want are not in stock, when will they be available again?
Your selected jeans are out of stock in your size? No problem! You can subscribe to our waitlist so you will get an automatic notification once they are back in stock.
+ Are there MUD Jeans gift cards?
+ Are there other gift card options?
+ How long does it take for my delivery to arrive?
+ Can I pick up my order at your office, The Groene Afslag?
We like your sustainable mindset, however, our warehouse is located in Nieuwegein and not at our office in Laren. We do have our Lease Shop located in the Groene Afslag, where you can pick up a vintage MUD Jeans but you will still need to order via our online web shop for our regular collection.
+ What are the shipping costs?
+ Can you deliver to a pickup station like for example DHL Packstation?
At the moment, deliveries to post office boxes such as DHL packstation, pick-up stations or similar are not available. However, you will receive a tracking number where you can follow your parcel and, depending on the delivery company, can request a delivery at a pickup station.
+ My parcel has not arrived, what can I do?
Please check the track & trace information first. If you didn’t receive a tracking link, please check your spam folder.
+ My delivery status says that the package was returned to you. What can I do now?
If your parcel could not be delivered, it can happen that it will be sent back to us automatically. In this case, we cannot resend it unfortunately. We will refund the amount once the parcel has arrived at our warehouse. Please make a new order in our online shop.
Returns and Exchanges
+ What is your return policy?
You can return items for a refund or exchange within 30 days of receiving your order. Please make sure your item is unworn, unwashed and is including all tags. If you live in the free shipping zone (Netherlands, Belgium, Germany, United Kingdom, France, Denmark, Austria and Luxembourg) then you can ask us for a return label. Outside of these countries, returns are at your own expense and risk.
+ Do you offer free returns?
If you live in the free shipping zone (Netherlands, Belgium, Germany, United Kingdom, France, Denmark, Austria and Luxembourg) then you can ask us for a return label. You are eligible for one return label per order. Outside of these countries, returns are at your own expense and risk. The price of return is dependent on your country and which logistics company you choose to use. Please make sure you receive a track and trace number to keep an eye on your shipment.
+ How do I get a return label?
If you live in the free shipping zone (Netherlands, Belgium, Germany, United Kingdom, France, Denmark, Austria and Luxembourg) then you can ask us for a return label. You are eligible for one return label per order. Please send an email to firstname.lastname@example.org including your name and order number.
+ Is it possible to exchange my jeans at a store?
Unfortunately, it is only possible to exchange your jeans online. You can also book in a time at our Lease Store in Laren to find the correct fit. You can do this by sending an e-mail to email@example.com.
+ I missed the 30 days return period, can I still return or exchange my jeans?
We understand life gets in the way so if you return your jeans a little late, we understand so as long as they are unworn, unwashed and including all tags we can process your return.
+ I have worn my jeans, can I still return or exchange them?
We only accept jeans back for refund or exchange if they are in new condition. This means they need to be unwashed, unworn and tags must still be intact.
+ I live near Nieuwegein or Laren, can I drop my return parcel at your warehouse or your office directly?
It would be cool but, unfortunately, this is not possible. Please either use your return label (free shipping zone) or otherwise pay and send your return to:
MUD Jeans – Returns
3433 PL, Nieuwegein
+ When can I expect my refund?
Your refund will be processed within 15 working days after we receive your return in the warehouse. Please note: the refund will be sent via the original payment method used for purchase. Credit card refunds can take longer to process as the refund is dependent on your credit card company.
+ What is leasing and how do I lease my jeans?
- For your first lease jeans you pay €9,95.
- For all leases after you pay €8,95.
- You have to lease a pair of jeans for 12 months. The payments are withdrawn from your bank account automatically.
- After 12 months you can keep the jeans (the monthly payments stop automatically), swap them for a new pair (for that second pair you'll only pay €8,95 per month), or send them back (you can request a free return label).
- You can lease more jeans at any time, during your 12-month lease period, or after. The discount for existing leasers will always be applied.
- If you send us an old jeans at the start of your new lease, you'll receive one month discount on your lease.
+ Can I lease a second or third jeans while I'm in my 12-month lease period?
Yes you can lease a second or third jeans while still in your 12-month period. For any additional jeans you will only pay €8,95 per month. In order to only pay that amount and not the initial €9,95 you need to use a discount code at the checkout. Get the code by sending an email to firstname.lastname@example.org. Mention your name and order number and we will get you the code as soon as possible.
+ Can I swap my jeans before 12 months?
When you lease your jeans, you sign up for 12 months of leasing them. After a year of leasing a pair, you have the option to keep wearing them, switch them for a new model – only paying the monthly fee of €8,95 -, or send them back for reuse/recycling. We recycle our old jeans and therefore don’t see those old jeans as waste but as valuable input for something new.
+ Why am I still paying for my lease?
When you become a leaser, you sign up for 12 months of leasing. Sometimes a monthly payment does not come through, for example because you have insufficient funds on your bank account. This month will simply be added at the end of your lease. In total, there will always be 12 monthly payments.
+ I have a new bank account or credit card, how do I change the bank details linked
to my lease?
It is only possible to change your payment method to PayPal. Please email email@example.com and we will help you out.
+ Can I lease a pair of jeans in one of your stores?
At the moment you can lease a pair of jeans at: Eerlijk Waar (Amsterdam), Sus & So (Hilversum) and our lease store at the Groene Afslag (Laren).
+ What is my size?
We have tried our best to make the experience of buying jeans online as easy as possible because we know how difficult it can be. You can find your size by using our sizing & fitting tool, Fittle. This is available on our product pages.
Please also check our size chart for specific dimensions and recommendations per style, also to be found on the product pages in the tab Size & fit.
If you still need help with sizing, we are happy to help. Please email firstname.lastname@example.org for styling and fit advice.
+ You have the same style jeans in stretch and non-stretch, what is the difference?
Please note the fabric composition of jeans before you place your order. Our non-stretch fabric is produced from 100% cotton (40% recycled, 60% GOTS certified organic). These jeans will have a more rigid fit and feel. Any fabric that contains elastane, on the other hand, is considered stretch (1% - 2% elastane), these jeans will have a softer feel and stretch with movement.
+ I am a woman with big hips and smaller waist, what style do you recommend?
We recommend our Stretch Mimi or Relax Rose - they have some extra stretch. Feel free to email us for size and styling advice at email@example.com.
+ I am a man with bigger thighs, what style do you recommend?
We recommend our Regular Bryce or Extra Easy. Feel free to email us for size or styling advice at firstname.lastname@example.org.
+ My MUD Jeans are torn. Can you repair them for me?
Are you a leaser? We offer free repairs for our leasers within the 1st year of purchase. We fully support extending the life of your beloved jeans and keeping them in the circular loop. Please make sure your jeans have been washed before sending, we only accept clean jeans for repair. Please add a note including your name, your delivery address and “repair - what you need repaired.” Please email email@example.com for our current repair address. Keep in mind: repairs can take up to 30 days and we will inform you once the jeans are ready.
Sustainability tip: Keep in mind that the most sustainable option is to get your jeans repaired locally, as you avoid shipping your denim back and forth and, at the same time support smaller local repair shops.
Not a leaser? Send an email to firstname.lastname@example.org and we can help you further.
Not a leaser and you live in Amsterdam or Utrecht? We have a repair pilot project running in your city until August 31st 2023, which means you can get a free repair! Find out more here.
+ Can I get a return label for recycling my old jeans (I live in the free shipping zone: NL, BE, DE, FR, UK, DK, AT, LU)?
Great to hear that you want to recycle your old jeans and save them from waste. If you place an order for a MUD Jeans, you can get a discount and send your old jeans back for free. If you need to make an exchange, please send the jeans for exchange and the old jeans for recycling in the same parcel. We want to recycle your old jeans, but as the transport, discount and recycling process add up, we can only offer one free return label when you place an order on our webshop.
+ Can I get a return label for recycling my old jeans (I live outside the free shipping zone)?
If you live outside the free shipping zone, we cannot offer you a free return label. You can check on our store finder (link) if there is a store nearby that takes back old jeans when purchasing a new one.
+ I have a lot of old jeans; can I send all of them to you?
As a circular brand, we make sure that no MUD Jeans are wasted and all stay in our denim loop. On top of that, we also do take back jeans of other brands (made of at least 96% cotton) and with this, we take care of the transportation costs and handling costs to get these jeans to our recycling partner in Valencia. Our business model is calculated on taking back one old pair of jeans at the purchase of a new one.
+ Do I get a discount for recycling my old jeans?
Yes, we encourage you to save your old jeans from ending up as waste. Use one of the below discount codes in the check-out.
Buying? Use code ‘return' in your check-out to get €10 discount.
- Leasing a first jeans? Use code ‘returnlease' in your check-out to get €9,95 (one month) discount.
- Leasing a second, third, fourth, etc jeans? Use code ‘returnleasemore' in your check-out to get €8,95 (one month) discount.
Please note that discounts only apply when buying/leasing a pair of jeans worth at least €119,95. They do not apply when you are ordering shorts, a shirt or a skirt.
If you live in the free shipping zone (Netherlands, Belgium, Germany, United Kingdom, France, Denmark, Austria & Luxembourg) then you can ask us for a return label. You are eligible for one return label per order. Please send an email to email@example.com including your name and order number.
Tip: We suggest combining any repairs, exchanges or returns with this return label
If you live outside the free shipping zone, we cannot offer you a free return label. You can check on our store finder if there is a store nearby that takes back old jeans when purchasing a new one.
+ Where can I buy your jeans?
+ Do you have your own stores?
No, we do not have our own stores, but MUD Jeans can be found in stores all over the world. We have a small store next to our office at De Groene Afslag in Laren, where you can check out our collection and even start leasing your first pair of MUD Jeans.
+ Can I also lease in stores?
At the moment you can lease a pair of jeans at: Eerlijk Waar (Amsterdam), Sus & So (Hilversum) and our lease store at the Groene Afslag (Laren).
+ Can I return my old jeans for recycling in a store?
Some stores that sell our jeans are offering the option to return an old jeans when purchasing a pair of new MUD Jeans at their store. You can filter for these stores in our store finder by ticking the box “Recycling collection point”.
+ Where are all products produced?
All our products are made in Tunisia, where we work closely with the ethical factory and long-time partner, Yousstex International. Our old jeans are shredded and mixed with fresh organic cotton at Recover in Spain, and then dyed and woven into new fabrics by Tejidos Royo - also in Spain. To find out more about our supply chain and sustainable practices, you can read our sustainability report here.
+ Do you offset your CO2 shipping emissions?
We sure do! Since 2016 we’ve been offsetting our emissions and are therefore carbon neutral.
+ So your jeans are recycled but not second-hand?
The fabrics of our new jeans contain recycled fibres from recycling old jeans. So, yes they are fresh and new, but the fabric used was used before. Sometimes, if you’re lucky, you will notice a little recycled fibre in your jeans. This shows that we walk the talk on our mission to create a world without waste. We do not see this as a fault, but as something that makes our jeans unique.
+ Are your jeans completely circular?
Yes! Our products are designed to be circular, so each component is made with one material only (monomaterial) to ensure recycling.
+ What dyes do you use, are they toxic?
Our dyes are cradle2cradle (C2C) certified, which means they are non-toxic. Material health means that the resources and materials used in a product are safe for the consumer and everyone who gets in touch with them in the supply chain.
+ Are your products vegan?
Yes, all our products are vegan. We are PETA-approved vegan, which ensures that no animal products were used throughout the production of our jeans. Being sustainable goes further than human welfare, that’s why all our denim is cruelty-free.
+ How many planet resources do I save if I buy a pair of MUD jeans?
Per jeans compared to industry standard we use (so you save):
93% less water
74% less carbon emissions
47% less land use
As a company we have a 51% lower impact on biodiversity than industry standard.
+ What certifications do you have?
- BCORP: B Corps are for-profit companies that use business as a force for good. They are certified by the non-profit organisation B Lab, which checks specific standards of social and environmental performance, transparency and accountability. The Nordic Swan Ecolabel: evaluates a product’s total lifecycle from raw material to waste or in our case recycling, taking into account environmental impact in each part of the supply chain. After an extensive process of 1.5 years we’re proud to say all our products are Nordic Swan Ecolabel certified.
- GRS: The GRS (Global Recycle Standard) is a full product standard that sets requirements of recycled content, chain of custody, social and environmental practices and chemical restrictions. By being GRS certified we ensure that the recycled components of our jeans are safe for the wearer and the planet.
- Cradle 2 Cradle: evaluates a product’s total lifecycle from raw material to waste or in our case recycling, taking into account the environmental impact in each part of the supply chain.
+ Do you use certified organic cotton?
Any non-recycled cotton we use is certified organic cotton. This cotton is guaranteed to come from sources where no toxic chemicals, pesticides, or genetically modified seeds are used. Our fabrics are certified through OCS, which stands for Organic Content Standard.
+ Where can I find your latest Sustainability Report?
+ Where does the name MUD Jeans come from?
Well, mud is a mixture of water and any combination of soil, silt and clay, and usually forms after rainfall or near water sources. Mud plays an important role in the ecosystem. But most important of all, mud can be recycled eternally. So it’s one of the best examples in nature of the circle economy – something we aspire to at MUD Jeans!
+ Who’s behind the brand?
Team MUD is an energetic crowd with a shared aim of creating change in the fashion industry. Our team varies from young to old and consists of people coming from various backgrounds and a multitude of countries. Our forest office is based at circular working space De Groene Afslag in Laren, the Netherlands. You are welcome to visit the first Lease A Jeans store at De Groene Afslag, looking for another store nearby? – store locator.
+ Can you attend a lecture/workshop and give a talk about MUD Jeans?
The more people know about the circular economy, the better! You can book someone from MUD Jeans for a lecture or workshop. Prices and further information can be requested via firstname.lastname@example.org.
+ Do you have your own stores?
We sell in 300 stores and only have one own store, based at The Groene Afslag in Laren (where our office is based).