Together with Mended we launch our repair & alteration service, now available in Amsterdam and Utrecht. For free.
Together with Mended we launch our repair & alteration service, now available in Amsterdam and Utrecht. For free.
How it works
MUD Jeans are made to last. Repairs and alterations help us get there. During this pilot with Mended, it is as easy as buying something new.
1
Repair and alteration
with a few clicks.
Choose what needs to be fixed or fitted on your MUD Jeans.
2
Local tailors do their magic.
Drop your MUD Jeans off at our tailors in Amsterdam or Utrecht.
3
Delivered right back to your doorstep.
Once finished, your MUD jeans
are on their way back to you.
4
Enjoy your MUD Jeans for life.
Rewear your favorite jeans and grow old together.
1
Repair and alteration
with a few clicks.
Choose what needs to be fixed or fitted
on your MUD Jeans.
2
Local tailors do their magic.
Drop your MUD Jeans off at our tailors in Amsterdam or Utrecht.
3
Delivered back to your doorstep.
Once finished, your MUD jeans are on
their way back to you.
4
Enjoy your MUD Jeans
for life.
Rewear your favorite jeans and grow old together.
This service is available in Amsterdam & Utrecht only.
Longevity is the name of the game
If you’ve been around for a while, you know we firmly believe in keeping items in circulation for as long as possible. By repairing or altering MUD Jeans rather than replacing it with something brand new, we’re continuing to hold its value.
Meet your local tailor 🧵
These are the craftsmen behind our repairs and alterations. Ready to fix and fit your MUD Jeans.
Oerania
Based in Utrecht
Rio Kleding Atelier
Based in Amsterdam
This service is available in Amsterdam & Utrecht only.
What others say
"Mended repaired my jeans perfectly so they can last a few more years! Top service and very friendly, personal company!"
Wilfred from Utrecht
Repair service in September
"The pants have been professionally repaired, the process is simple and the service is great with a personal card included!"
Tom from Utrecht
Repair service in September
"I received my jeans back, they fitting perfect but also wrapped in a way that it looked like it was new, like a gift!"
Johanna from Utrecht
Fitting service in October
FAQ
What MUD Jeans items are eligible for this service?
We offer free repairs on our jeans, shorts, skirts, dungarees, and jackets. Unfortunately we do not offer repairs for our denim shirts.
We offer free alterations on newly bought jeans. The jeans have to be bought through our online shop or through one of our partner retailers in Amsterdam or Utrecht: Eerlijk Waar, Planet Hugs, Sophie Stone, or Sus & So. You can get your item altered up to 14 days after receiving them at your doorstep or buying them at one of these retailers.
Where is this service available?
This service is available in Amsterdam and Utrecht.
I live outside of Amsterdam or Utrecht and I have broken MUD Jeans.
No problem! You can use our ‘regular’ repair process. If you are a leaser, we offer free repairs during your one year lease period. If you are not a leaser, please email to us via info@mudjeans.eu and we can help you further.
Which repairs and alterations are included?
We repair crotches, rips, tears, zippers, belt loops, pockets, seams, rivets, studs, buttons, and labels.
If you bought new jeans via us or one of our partner retailers in Amsterdam or Utrecht - Eerlijk Waar, Planet Hugs, Sophie Stone, Sus & So - that you love but just doesn’t fit right, we offer to take the length-in or waist-in. Please note that you cannot return the jeans after you have altered them.
Is it possible to personalize my repair or alteration?
Our tailors will repair or alter your items according to our standards but for now it is not possible to add any personalization.
For how long can I get my items repaired/altered through this pilot?
The pilot will run until at least August 2023. Until then you are able to get your jeans, shorts, skirts, dungarees, and jackets repaired and your jeans altered (if bought from our webshop or one of our partner retailers in Amsterdam or Utrecht: Eerlijk Waar, Planet Hugs, Sophie Stone, or Sus & So).
Can I also get my leased jeans repaired?
Yes, you can! This service is already permanently available separate from this pilot. Please email info@mudjeans.eu for more information.
Can I still return my jeans after I altered them?
No, unfortunately you cannot return your jeans after you have altered them. Therefore we ask you to consider carefully whether you would like to keep the jeans once the fit is optimised.
Can I alter jeans I have not recently bought?
Unfortunately the alteration service only applies for newly bought jeans. The offer is available up to 14 days from the moment you receive them at your doorstep or bought at one of our partner retailers in Amsterdam or Utrecht: Eerlijk Waar, Planet Hugs, Sophie Stone, or Sus & So.
What if my jeans are unrepairable?
If our tailor believes that your jeans are too broken to repair, you can choose to receive them back or leave them at the tailor. We will collect the jeans and recycle them, to ensure that the materials can be used for life. When you leave your jeans with the tailor, you can still receive a €10 discount on your next pair of MUD Jeans. Simply tick the option “return old jeans” at the checkout, you won’t need to send your old jeans back to us again. Alternatively, you can also simply send your old jeans back to us with the return label that comes with your new order.
What if I am unsatisfied with the repair or alteration?
We want to ensure everyone is happy with their repair or alteration. If you are unsatisfied, please bring the item(s) to the tailor and/or contact mudjeans@mendedwear.com. We will evaluate the item and come up with a suitable solution (such as re-doing the repair). Please note that using this free service is at your own risk as the value of the item can not be refunded.
Why do I need to register my repair or alteration?
There are several reasons. The most important one is that we want to make jeans for life and your registration enables us to better understand what we can improve in our design, production and operations.
Can I drop multiple MUD Jeans at the same time?
Yes, you can drop multiple items at the same time. Please make sure you have registered all of these items via the booking process.
How long does a repair or alteration take?
We aim to have your item(s) returned to you within 8 days.
I have a question, who can I contact?
If you have any questions, please email our partner Mended via mudjeans@mendedwear.com.
Any questions? Please send an email mudjeans@mendedwear.com