Return or exchange your order? Simply follow these steps:

1. REGISTER

We accept returns within 14 days. Items have to be in original condition: unworn, unwashed and labels included.

2. PACK

Pack the products you want to return and stick the return label that was included in your order on your parcel.

3. SEND

Bring your parcel to a dropoff point of the carrier mentioned on the return label.

4. REFUND / EXCHANGE

Processing your return or exchange can take up to 15 working days after the return has arrived at our warehouse. We will keep you updated by email.  

! We can only process registered returns !

Return Information

  • We accept returns within 14 days.
  • Make sure the jeansare in their original condition: unworn, unwashed and labels attached 
  • Register your return via returns.mudjeans.eu and specify your wishes (refund or exchange) 
  • Please note that processing your return can take up to 10 working days after the return has arrived at our warehouse.

Free shipping within Europe

  • Your free return label will be included in the box  
  • No return label? Download a copy via returns.mudjeans.eu

Returning an old MUD Jeans within our free shipping zone Europe

Sending your old jeans back for recycling or vintage use? Great!
Our business model is calculated on taking back a pair of old jeans, at the purchase of a new one. Wait until your new purchase has arrived, register your return via the steps below, and use the free return label and package in which your new purchase was sent.

  1. Register via returns.mudjeans.eu and choose article ‘option return old jeans’
  2. Choose Refund & Return
  •  Is your MUD Jeans worn out and ready for recycling? Choose ‘Product is damaged
  • Is your MUD Jeans still in a good condition and vintage worthy? Choose ‘Different than expected'

Sending jeans from another brand within our free shipping zone Europe 

Our business model is calculated on taking back an old pair of old jeans at the purchase of a new one. Please make sure the jeans are at least 96% cotton. Simply wait until your new purchase has arrived, and then register your parcel via the steps below. Use thesamefree return label and package in which the new purchase was sent.

  1. Register via returns.mudjeans.eu and choose article ‘option return old jeans’ 
  2. Choose Refund & Return 
  3. Choose Product is damaged

Rest of the world

Register your return via returns.mudjeans.eu. Returning is at your own expense and risk. As we are unable to track your package, please retain your tracking number until your return has been processed. Send the package to the return address below using a carrier of your choice. If you request an exchange, we will pay for the new shipment to you.  

Return address
MUD Jeans – Returns 
Zeelandhaven 6 
3433 PL Nieuwegein 
The Netherlands 

Repair 

  • We offer free repair service for leasers in Europe, within the lease term of one year. 
  • Sending the jeans to us is on your account. We will take care of the repair, as well as sending the jeans back to you.  
  • We only repair freshly washed jeans. 
  • Add a note to your parcel with the word “repair” + your name and address + what your need repaired. 
  • Send an email toinfo@mudjeans.euto receive our current address for repairs. 
  • Repairs can take up to 30 days and you will be informed once the jeans are ready and sent back to you.

Sustainability tip

The most sustainable option is to get your jeans repaired locally and avoiding shipping your jeans back and forth. If you are a leaser within your lease term of one year, we will pay you back up to €10 for it. In order to do so, send an email to info@mudjeans.eu with a picture of your repaired MUD Jeans as well as the receipt of the tailor. 


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