Shipping & Returns

Shipping

Shipping Table MUD Jeans sustainable online shop

Returns

If the jeans didn’t make it into your sustainable wardrobe, you can return them within 14 days. Please make sure to not accidentally wear them and then send them back. We only accept jeans in original condition. Once your parcel has reached us, the processing of your return will take approximately 10 working days. Customized denim can’t be returned, as they’ve been specifically made for you.

Free Shipping Zone (NL, BE, DE)

Rest of the world

  • Fill in on the packing list what and why you want to return
  • Put the jeans in your repack envelop
  • Stick the enclosed return label on top of the repack envelop
  • Drop the repack envelop at the closest DPD Parcel shop
  • Find your closest DPD shop here
  • Fill in on the packing list what and why you want to return
  • Put the jeans in your repack envelop
  • Return the package to this return address using your repack envelop:

          MUD Jeans – Returns
          Wittevrouwen 15
          1358 CD Almere
          The Netherlands

Exchange

According to where on our planet you are, please follow the return instructions above and add the details of your exchange on the packing list. Once we’ve received your package we’ll send the new jeans your way. The good news: free shipping from us to you on your first exchange.

Repair

  • Free repairs for leasers within the 1st year in the free shipping zone (NL, BE, DE)
  • Sending dirty jeans to be repaired will add to the repair time – so give them a wash and we’ll be happy and faster
  • Repairs take up to 30 days cause our tailor might be a fixing magician, but in the end she’s also just human
  • Add a note with your name and the note “repair”
  • Are you not sure if your jeans can be repaired or if they are a case for the recycling factory? Send us an email with some pictures.
  • Please send repairs to:

          MUD Jeans – Returns
          Wittevrouwen 15
          1358 CD Almere
          The Netherlands

Sustainability Tip: Keep in mind that the most sustainable option is to get your jeans repaired locally, as you avoid shipping your denim back and forth and at the same time support smaller local repair shops.

Hand in old jeans

Got some old denim dusting up your closet? If they’re more than 96% cotton then today’s your lucky day: Send them to us and we’ll recycle them for you.If you’re planning on ordering a pair of MUD Jeans, follow the steps below. Otherwise you can use the return address below to send your old denim our way.

New Customer

Existing Leasers

  • Go to checkout for the discount to return old jeans
  • Buy: Get €10 discount / lease: receive a monthly discount
  • After you received your order, follow the return instructions above to return your old jeans
  • Please note: one discount per jeans only
 
 
  • Leasers receive the special discount of €29 for the second or third pair which can’t be combined with other discounts. But of course we still want to recycle your old jeans.