Shipping & Returns

Shipping & Return

Shipping

  • It is not possible to change your address after placing your order, as it is directly forwarded to our logistics partner. 
  • Deliveries to post office boxes such as DHL packstation, pickup stations or bringme boxes are not available. 
  • For deliveries from outside the EU, the customer is responsible for all customs fees, including taxes, duties and any other fees assessed at the border.
Shipping Table MUD Jeans sustainable online shop

Returns

We only accept returns within 14 days. Please make sure the MUD jeans are still in original condition: unworn, unwashed and labels still attached. If you want to exchange your MUD jeans, please write clearly which jeans you would like in exchange. Please note that processing your return/exchange can take up to 10 working days after the return has arrived at our warehouse.

Free Shipping Zone (Netherlands, Belgium, France & Germany)
  • Mark on the packing list which items you want to return and add the packing list to your return parcel.                                                                                                                                                                    
  • If you live within our free shipping zone (NL, DE, FR & BE): email your order number to returnlabel@mudjeans.eu for a free return label. Be aware we only offer one free return label per order.                                                                                                                                                                                                                               
  • If you are returning your jeans for a second time, the return is on your own expense and risk. Send back the parcel to the return address below by using a carrier of your choice. If you are requesting an exchange, the new shipment to you is on our expense.                                                                                                                                     
  • Recycle jeans & Vintage: You can also use the free return label and the same package to send back old jeans for recycling or vintage use. When you return an old pair of MUD Jeans, please indicate behind the product ‘Option return old jeans’ on the packing list if it is for recycling (Option ‘B’) or if the quality is still sufficient for the vintage/re-use program (Option ‘A’). When you return an old jeans of another brand (at least 95% cotton) please indicate with a ‘B’ on the packing list that it is for recycling.
Rest of the world
  • Mark on the packing list which items you want to return and add the packing list to your return parcel.

  • The return is on your own expense and risk. Keep in mind we are not able to track your package. Please make sure you have a tracking number. Send back the parcel to the return address below by using a carrier of your choice. If you are requesting an exchange, the new shipment to you is on our expense.

  • The customer is responsible for all documentation, shipping costs and customs fees, including taxes, duties and any other fees assessed at the border with the return of the parcel.

  • Recycle jeans & Vintage: If you return an old pair of MUD Jeans, please indicate behind the product ‘Option return old jeans’ on the packing list if it is for recycling (Option ‘B’) or if the quality is still sufficient for the vintage/re-use program (Option ‘A’). When you return an old jeans of another brand (at least 95% cotton) please indicate with a ‘B’ on the packing list that it is for recycling. Please keep in mind that the return is on your own expense and risk.

Return Address

MUD Jeans – Returns
Zeelandhaven 6
3433 PL Nieuwegein
The Netherlands

 

Recycle Discount

New Customer
Use the the code “return” or “returnandlease” in the checkout. After you received your order, follow the return instructions above to return your old jeans. You can only receive one discount per jeans.

 

Existing Leaser
As a leaser, you enjoy the lease benefit of €29 on your next lease jeans. This can not be combined with any other discounts. You can still recycle your old jeans with us. 

Repair

  • Free repairs for leasers within the 1st year in the free shipping zone (NL, BE, FR, DE)
  • We only accept washed jeans for repair
  • Add a note with your name and the note “repair” and send the jeans to our address below.
  • Repairs can take up to 30 days and we will inform you once the jeans are ready.
Repair Address

MUD Jeans – Repair
Amersfoortsestraatweg 117
1251 AV Laren
The Netherlands

Sustainability Tip

Keep in mind that the most sustainable option is to get your jeans repaired locally, as you avoid shipping your denim back and forth and at the same time support smaller local repair shops.

 

Lease with PayPal

For the subscriptions, in our case the lease jeans, paid through PayPal we use reference transactions. This is a financial transaction from which we are allowed to derive subsequent transactions. When a buyer leases a jeans, a transaction ID is generated. We will use the transaction ID later to initiate a subsequent transaction. This subsequent transaction is called a reference transaction. The original transaction must have occurred within the past 730 days because the transaction ID will not be available after two years. Someone who leases a jeans agrees on leasing that pair for 12 months. A lease can not be cancelled before the 12-month period. The lease contract involves an agreement of 12 monthly subscriptions. After the 12-month period no transactions will be made, unless someone leases another pair of jeans.