Shipping & Returns

Shipping

Shipping Table MUD Jeans sustainable online shop

Returns

If the jeans didn’t make it into your sustainable wardrobe, you can return them within 14 days. Please make sure to not accidentally wear them and then send them back. We only accept jeans in original condition. Once your parcel has reached us, the processing of your return will take approximately 10 working days. Customized denim can’t be returned, as they’ve been specifically made for you.

Free Shipping Zone

Rest of the world

  • Fill in on the packing list what and why you want to return
  • Put the jeans in your repack bag
  • Stick the enclosed return label on top of the repack
  • Drop the repack at the closest DPD Parcel shop
  • Find your closest DPD shop here
  • Fill in on the packing list what and why you want to return
  • Put the jeans in your repack bag
  • Return the package to this return address using your repack bag:

          MUD Jeans – Returns
          Wittevrouwen 15
          1358 CD Almere
          The Netherlands

Exchange

According to where on our planet you are, please follow the return instructions above and add the details of your exchange on the packing list. Once we’ve received your package we’ll send the new jeans your way. The good news: free shipping from us to you on your first exchange.

Repair

  • Free repairs for leasers within the 1st year in NL, BE, DE
  • Sending dirty jeans to be repaired will add to the repair time – so give them a wash and we’ll be happy and faster
  • Repairs take up to 30 days cause our tailor might be a fixing magician, but in the end she’s also just human
  • Add a little loveletter with your name and the note “repair” before we get overexcited and send them to Spain to be recycled
  • Are you not sure if your jeans can be repaired or if they are a case for the recycling factory? Send us an email with some pictures.
  • Please send returns to:

          MUD Jeans – Returns
          Wittevrouwen 15
          1358 CD Almere
          The Netherlands

Sustainability Tip: Keep in mind that the most sustainable option is to get your jeans repaired locally, as you avoid shipping your denim back and forth and at the same time support smaller local repair shops.

Returning old jeans

Got some old denim dusting up your closet? If they’re more than 96% cotton then today’s your lucky day: Send them to us and we’ll recycle them for you.If you’re planning on ordering a pair of MUD Jeans, follow the steps below. Otherwise you can use the return address below to send your old denim our way.

PS: Nope, you can’t get a free pair by sending us 11 old jeans, one discount per jeans only.

New Customer

Existing Leasers

  • Go to checkout for the discount to return old jeans
  • Enjoy €10 or a monthly discount on your purchase
  • After you received your order, follow the return instructions above to return your old jeans
  • As for our loyal leaser community, you don’t even have to send your old jeans back in order to receive €29 off your new lease. We know you will always send your old jeans back once you don’t wear it anymore. Thank you for that!